Política de envío

Thank you for shopping with BlackMythWukongMerch.com.
This Shipping Policy explains how we process and deliver your orders, including estimated delivery times, shipping methods, and related conditions.

1. Order Processing

All orders are processed within 2 to 5 business days after payment confirmation.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be slightly delayed. We appreciate your patience and understanding.

2. Shipping Options and Delivery Times

We offer two main shipping options:

  • Standard Shipping: Estimated delivery between 7 and 45 days

  • Express Shipping: Estimated delivery between 4 and 28 days

Delivery times are approximate and may vary depending on your location, customs procedures, and local postal services.

3. Tracking Information

Once your order has been shipped, you will receive an email confirmation with your tracking number.
Please allow up to 5 business days for tracking information to update after dispatch.

If you have not received tracking details after 7 days, please contact us at:
blackmythwukongmerch@gmail.com

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Occasionally, we may offer free shipping promotions — these will be clearly indicated on our website.

5. Customs, Duties, and Taxes

International shipments may be subject to customs fees, import duties, or taxes, which are determined by your local customs authority.
These charges are the customer’s responsibility and are not included in the purchase price or shipping fee.

We are not responsible for any delays caused by customs clearance or additional fees applied during the import process.

6. Incorrect Address or Delivery Issues

Please ensure that your shipping information is correct at checkout.
We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, reshipping costs will be the responsibility of the customer.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at blackmythwukongmerch@gmail.com with your order number and tracking details.
We will contact the carrier to investigate and provide a resolution when possible.

Please note that we cannot issue refunds for delays caused by customs or postal disruptions outside our control.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged packaging and product.
We will review your claim and arrange for a replacement or refund if applicable.

9. Split Shipments

In some cases, your order may be shipped in multiple packages to ensure faster delivery or due to inventory availability.
You will receive separate tracking information for each shipment if applicable.

10. Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer service at:
blackmythwukongmerch@gmail.com